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How 37bet Handles Your Personal Information

When you open an account with us and use payment methods like bKash, Nagad, or Rocket, you share personal information — and this policy explains exactly what we collect, why we collect it, and how we keep it secure.

Account data protectedbKash, Nagad, Rocket payment privacyYour right to access your dataClear data retention rulesContact us to update or remove data

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DATA ENQUIRY CHANNELS

How to Reach Us About Your Privacy

If you want to access your personal data, request a correction, or ask us to delete your account information, our support team handles privacy requests directly. Reach out through live chat on the 37bet site, send an email to our support address, or use the in-app help form on your mobile device. We aim to acknowledge privacy requests within a reasonable timeframe and will walk you through the steps needed to verify your identity before any data is shared or removed.

Live Chat Start a live chat session directly on the 37bet site. Our support team can take your privacy request and log it for the data team to action.

Email Support Send your data access or deletion request by email. Include your registered phone number and account email so we can locate your record quickly.

In-App Help Form Open the help section from your mobile account menu and submit a privacy enquiry form. This routes directly to the team handling data requests.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply security measures at every point where your data moves — from account creation through to payment processing via bKash, Nagad, and Rocket. SSL encryption covers data in transit, and access to stored account records is restricted to authorised staff only. We retain your data for as long as your account is active and for a defined period after closure, as required under applicable law. You can request a copy of your data or ask us to correct inaccuracies at any time by contacting support.

SSL Encryption

All data transmitted between your device and our servers is encrypted via SSL. This covers login, account updates, and payment data from bKash, Nagad, and Rocket.

Cookie Control

We use session cookies to keep you logged in and analytics cookies to improve site performance. You can manage cookie preferences through your browser settings at any time.

Data Retention Rules

We keep your account data while your account is open. After closure, we hold records only as long as required by applicable law, then delete or anonymise them.

Access and Correction Rights

You can request a full copy of the data we hold on you, or ask us to correct anything that is inaccurate. Submit the request via live chat or email with your account details.

What Information We Collect and Why

37bet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you register — your name, email address, phone number, and the details needed to verify your identity. When you deposit or withdraw through bKash, Nagad, or Rocket, we record transaction references and wallet identifiers to match your payments to

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your account accurately. We do not store your full mobile wallet PIN or password at any point. We also collect device and session data — browser type, IP address, and page interactions — to keep your account secure and to detect unusual login activity. Cookies help
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us remember your preferences and keep your session active across visits. We use this data to operate your account, process payments, handle support requests, and meet any obligations under applicable law. We do not sell your personal data to third parties for their own marketing. Where
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we share data with payment processors or identity verification partners, those parties are bound by data-handling agreements that restrict how they use your information. Your use of this site, and our ability to process your data, depends on your local law and the eligible regions we
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serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on 37bet

These questions cover what we do with your data, how long we keep it, what rights you have, and how to exercise them. If your question is not here, our support team can help through live chat or email.

We collect your name, email, phone number, and identity documents needed for verification. We also record device and session data to keep your account secure.

No. We only record the transaction reference and wallet identifier to match your deposit or withdrawal to your account. Your PIN or wallet password is never stored by us.

Yes. Submit a deletion request via live chat or email. We will verify your identity first, then remove or anonymise your data in line with what applicable law permits.

We retain records for a defined period after account closure as required under applicable law. Once that period ends, your data is deleted or anonymised from our systems.

We share data only with payment processors and identity verification partners who are bound by strict data-handling agreements. We do not sell your data to any third party for marketing.

Contact our support team by live chat or email with your registered phone number and account email. We will verify your identity and send your data copy within a reasonable timeframe.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal App37bet App AccountRegister

How 37bet Handles Your Personal Information

How to Reach Us About Your Privacy

How We Protect and Manage Your Data

SSL Encryption

Cookie Control

Data Retention Rules

Access and Correction Rights

Common Questions About Your Privacy on 37bet

01 What personal data does 37bet collect when I open an account?

02 Does 37bet store my bKash, Nagad, or Rocket account PIN?

03 Can I ask 37bet to delete my personal data?

04 How long does 37bet keep my account information after I close my account?

05 Does 37bet share my data with third parties?

06 How do I get a copy of the data 37bet holds about me?

Privacy Policy

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