Reference

Terms That Govern Your 37bet Account

These terms set out what you agree to when you open and use a 37bet account. Access to our sportsbook, live casino, and wallet features depends on your local law and eligible regions — read this before you deposit or place a wager.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction-dependent accessDispute process outlinedUpdates notified via account
37bet Terms That Govern Your 37bet Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause is unclear or you need to raise a terms-related concern, our support team handles account and policy queries directly. Reach us through the channels below — we aim to respond to written queries within one business day.

Team online

Live Chat

Open the chat widget inside your account dashboard for real-time help with terms queries, wallet disputes, or account access questions.

Email Support

Send detailed terms or dispute queries to our support address listed in your account settings. Written records help us resolve issues faster.

Help Centre

Our help centre covers common terms questions — account closure, wallet rules, and eligibility — with step-by-step answers you can check any time.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Practices

We take a straightforward approach to account security and data: collect what we need to run your account, protect it properly, and give you clear ways to manage it. Here is how each area works in practice.

Account Security

Your account is protected with OTP verification on login. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Data Retention

We keep account and transaction records for as long as required by applicable regulations. You can request a summary of your stored data by contacting support in writing.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences through your browser settings at any time.

Requesting Changes

To update personal details or close your account, go to account settings or submit a written request to support. We process verified change requests within three business days.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who registers and uses a 37bet account. Access depends on whether online wagering is lawful in your region — eligibility is your responsibility to confirm before registering.

We notify you of material changes via your account dashboard before they take effect. Continuing to use the platform after the notice period means you accept the updated terms.

If any provision conflicts with applicable law in your jurisdiction, that provision does not apply to you. The remaining terms stay in force and govern your account use.

Raise wallet transaction disputes within seven days of the transaction date by contacting support via live chat or email. Include the transaction reference number for faster resolution.

Submit a written request through support or use the account settings page. Verified requests for data summaries or account closure are processed within three business days.

The current terms are always published at 37bet/terms-conditions/. Check this page before making significant account decisions, especially after receiving an update notice.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.